Terms and Conditions
- PenUp strives to provide accurate information about the availability and pricing of all products on our website. However, we cannot guarantee that products will always be in stock or that prices will remain unchanged. All prices are listed in Indian Rupees and include applicable taxes. In the event of any discrepancies between listed prices and the actual price, we will inform you before processing your order. We reserve the right to modify prices and product availability at any time without prior notice.
- When you place an order on PenUp, you agree to pay the total price of the products, including shipping and applicable taxes. We accept payments through various methods, including credit cards, debit cards, and other online payment systems. You must provide accurate billing and payment details when making a purchase. Orders are subject to acceptance by PenUp, and we may refuse or cancel orders if we detect fraudulent activity or if payment cannot be processed. Upon successful payment, you will receive a confirmation email with your order details.
- PenUp offers shipping to various locations across India. Delivery times vary depending on the destination, product availability, and the selected shipping method. While we aim to deliver your order promptly, we cannot guarantee delivery within specific timeframes. Shipping fees are calculated based on the delivery address and the weight of the order. Once your order is shipped, you will receive tracking information to monitor the delivery status. In case of any delays or issues with delivery, please contact our customer support team for assistance.
- PenUp has a returns and refunds policy that allows you to return products within a specific time frame if they are damaged, defective, or not as described. To initiate a return, you must contact our customer service team with details of the issue. Products must be returned in their original condition and packaging. Refunds are processed to the original payment method once the returned item is received and inspected. Please note that certain items may be exempt from returns based on their nature, such as personalized or perishable products.
- You are responsible for ensuring that the information you provide to PenUp is accurate and complete. This includes providing the correct shipping address and payment information. You must also ensure that the products you purchase are suitable for your intended use. PenUp is not responsible for any issues arising from the improper use of products. We recommend reviewing product descriptions and specifications before making a purchase to ensure that they meet your requirements.
- All content on the PenUp website, including text, images, logos, and graphics, is protected by copyright, trademark, and other intellectual property laws. You agree not to copy, reproduce, distribute, or otherwise use any content from the PenUp website without our explicit permission. Unauthorized use of any content may result in legal action. We retain full ownership of all intellectual property rights associated with the PenUp website and its content. If you wish to use any of our materials for commercial purposes, please contact us for permission. [email protected].
- PenUp values your privacy and is committed to protecting your personal information. We collect and use your data in accordance with our Privacy Policy, which outlines how your information is handled and protected. By using our website, you consent to the collection and use of your personal data as described in the Privacy Policy. We take reasonable steps to secure your data and prevent unauthorized access. If you have any concerns about how your data is used, please review our Privacy Policy or contact our support team.
- You agree not to engage in any conduct that may harm PenUp, other users, or any third parties. This includes, but is not limited to, activities such as hacking, spamming, or distributing malware. You also agree not to use the website to upload or share content that is unlawful, defamatory, obscene, or offensive. Any violation of these terms may result in immediate suspension or termination of your account, as well as potential legal action. PenUp reserves the right to report any illegal activities to the appropriate authorities.
- PenUp reserves the right to modify these terms and conditions at any time. When changes are made, we will update the "last revised" date at the top of this page. It is your responsibility to review these terms periodically to stay informed of any updates. Your continued use of the website after any changes are made constitutes your acceptance of the new terms. If you do not agree with the updated terms, you should discontinue using the website and its services.
- PenUp is not liable for any failure to perform our obligations under these terms and conditions due to circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, war, government actions, strikes, or other unforeseen events. If such events occur, we will make reasonable efforts to resume normal operations as soon as possible. You agree that PenUp will not be held responsible for any delays or disruptions caused by force majeure events.